Cancellations & Late Arrivals
We understand that plans change. To respect both your time and our masseuse:
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Please provide at least [24 hours] notice for cancellations.
Reasoning: Allows us to offer the spot to another guest.
Benefit: More flexibility for the community and fair scheduling. -
Cancellations made within [24 hours] are subject to a [50%] fee.
Reasoning: Helps cover reserved therapist time.
Benefit: Keeps service quality consistent. -
No-shows are charged [100%] of the appointment.
Reasoning: A reserved spot cannot be rebooked at the last minute.
Benefit: Encourages reliable bookings. -
We allow a grace period of [10 minutes] for late arrivals. Beyond this, your session may be shortened without fee reduction.
Reasoning: Maintains schedule for other clients.
Benefit: Sessions remain on time and respectful for all guests.
Health, Safety & Accessibility
Your comfort and wellbeing are our priority.
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If you feel unwell, please reschedule.
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We sanitize treatment areas thoroughly and use fresh linens for each guest.
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Our Niagara location is accessible with [ASSUMPTION: step-free entry].
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Please notify us of mobility needs before your visit.
Payments & Deposits
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Payment is accepted via Square, major credit cards, and cash.
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Deposits may be requested for group or couples sessions.
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All prices include HST unless noted.
Illness & Contraindications
Massage may not be suitable if you have fever, contagious illness, or certain medical conditions.
- If pregnant, please consult your healthcare provider and inform us when booking.
- Safety is our first concern—we may reschedule if treatment is not advisable.
Gift Cards & Vouchers
We happily accept valid gift certificates and Square-issued vouchers. Please bring your code or card with you.